Troubleshooting

Our troubleshooting guide covers battery problems, remote control issues, flame effect malfunctions, and more. Get step-by-step instructions to quickly resolve any problems and keep your LumiPur candles glowing perfectly.

 

My candle won't turn on / stay on, what should I do?

We've identified three common reasons why a candle may not turn on, stay lit, or respond to the timer/remote: dead batteries, battery door connection issues, or the need for a reset. If you purchased your candle on luminara.com in the last 30 days, p

 

The wick on my candle is not moving, what should I do?

If the flame tip is not moving/flickering you can gently try to nudge or tug (re-position) the flame so that it sits properly on the hook or wire. Please be very careful when doing this as the tip can break easily and we do not have replacement parts

 

The light is blinking on my candle, what does this mean?

A blinking light from your candle indicates that your batteries are low and it is time to change them.

 

Are LumiPur Indoor Wax Candles Safe for Outdoor Use?

LumiPur indoor wax shell candles are designed for indoor use only. Exposure to outdoor elements, such as rain or high heat, will damage the candles. Please note: temperatures above 90°F can cause the wax shell to soften or melt. Damage caused by outdoor use or heat exposure is not covered under warranty.

 

What if I Purchased My Life Home or LumiPur Product at a Local Retail Store?

We recommend returning products directly to the retailer where they were purchased whenever possible. If that’s not an option, we can assist with a warranty claim directly. Please note: all warranty returns must be shipped with prepaid freight.